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Trustmark Privacy Policy
Who are we?
We are Trustmark Design & Print. Our head office is 30 Talbot Road, Talbot Green, CF72 8AF. You can contact us by post at the above address or by email at print@trustmark.uk.com
What personal data do we collect?
When you submit an enquiry to us, we ask you for your name, email address and a brief description of your enquiry.
When you order information from us either directly of having been linked to us by other parties, we ask you for your name, address, contact telephone number, email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address. Payments are processed directly with PayPal on their website and we have no access to any card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
Why do we collect this information?
Enquiry - We will use your information to respond to your enquiry and provide you with the information you have asked for.
Information - We will use your information to respond to your order of information. We do this in order to take steps at your request.
Order – We will use your information provided as both content and for shipping to complete the order you placed. We do this both to fulfil a contract and in order to take steps at your request.
IP Information – We gather IP information under legitimate interests for cyber-security purposes. `
What do we do with your information and how long do we keep it for?
When you submit an enquiry via one of our websites
When you submit an enquiry via our website, we ask you for your simple information name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information to you.
Your enquiry generates an email in to our business and is not stored elsewhere or processed in any other way.
We do not use the information you provide to make any automated decisions that might affect you.
When you order information from one of our websites
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
When you purchase a product from one of our websites
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address. Payments are processed directly with PayPal on their website and we have no access to any card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase if required.
We require this information in order to process your order and deliver your products. We record your IP address under legitimates interests for cyber-security purposes.
We do not use the information you provide to make any automated decisions that might affect you
We keep your order information for thirty days at which point it is deleted.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can also ask us to stop using your information at any time, either by clicking the unsubscribe link at the end of any email communication, or by emailing or writing us using the contact details above.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
